You may submit a refund request via email to our customer service address: [email protected]
Your email must include all the following information**; missing details may delay the review process:
1. Email address associated with the registered account
2. Order number
3. Reason for the refund
We recommend using the following email subject line format: "Refund Request - [Order Number]" to facilitate quick processing by our customer service team.
Upon receipt of your email, we will send a confirmation email acknowledging that your refund request has been received.
Review and Refund Timeline
1. Refund review period: **2–3 business days**. During this time, we may contact you via email to verify order or account details, so please monitor your inbox.
2. Once approved, the refund will be issued to the **original payment card**.
3. The actual time it takes for funds to appear in your account depends on the issuing bank's processing speed—**typically 5–10 business days**—as we have no control over the bank's clearing process.
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